Q: I have the estimate/contract and would like to proceed, what do I need to do?
A: Please sign and mail, fax, or e-mail one (1) copy of the estimate/contract back to us. When we receive your contract we will contact you to schedule your work. Faxed or e-mailed contracts are okay for getting your project scheduled, however, please be aware a hard copy of your contract will need to be signed before any work begins. You can sign your hard copy before your project begins by either requesting it be sent to you and you return it to our office via mail, or you can sign it on the first day work on your project begins.

Q: Are the people who do the work your employees or do you sub-contract out the work?
A: All of our painting and flooring work is done by our employees along with direct supervision of the estimator and production manager. All of our employees are skilled tradesmen. We do not use high school students or unskilled labor.

Q: Do you require a job deposit before work begins?
A: Yes. We normally ask for one-third of the contract price on or before the day work begins. You can send it along with your signed contract, give it to the job foreman on the first day of work, or pay it by Master Card or Visa by calling our office.

Q: Are you insured?
A: Yes. We are fully insured with liability and workers' compensation insurance. We provide a copy of our Certificate of Insurance with every estimate proposal.

Q: What payment options are available?
A: You may pay by check or Master Card and Visa.

Q: How many people do you usually have doing a project?
A: This varies from job to job depending on the size of the project. Normally we have two to three man crews consisting of a job foreman and two qualified tradesmen. However, for larger projects requiring larger crews we have the ability to put as many qualified people on it as needed to get the work done.

Q: Do you provide references?
A: Upon request we will provide jobsite addresses of our completed exterior projects. Out of respect for our clients' privacy we do not provide names and phone numbers.

Q: Once our project begins whom do we contact for answers to any questions or concerns we may have?
A: From the start of your job the job foreman should be your main contact. At the beginning of work you should do a walk-through and as work progresses you should feel free to discuss any job related matter with the job foreman. We have found over the years that communication is the best means too provide the best customer service. Also, our office is always just a phone call away. We always have someone in the office from 8am to 4:30pm Monday through Friday.

Q: Can you help with carpentry needs and what are the typical costs?
A: We have our own full-time carpenter who can do anything from small repairs to whole projects. We charge $55.00 per man hour including any pick-up and delivery charges plus the costs for all materials used on the job.

Q: What about color selection?
A: If you want us to match existing colors, we can. If you would like to select a new color from color charts, please call our office and we will mail charts to you.

Q: Which paint manufacturers do you prefer?
A: We prefer to use the major manufacturers like Sherwin-Williams, Mautz, Pittsburgh, and Benjamin Moore.

Q: How long does it take to paint an exterior?
A: Typically, it takes a week to do an average exterior. The size of the actual project and weather conditions determine the exact time frame.

Q: If I have a choice, should I use paint of stain for my exterior?
A: Given a choice stain is nearly always a better choice than paint for exteriors. Why? Stain is a non-film forming solid and it does not chip, crack, or peel like paint does.

Q: Is oil or latex paint better?
A: For interior wood trim oil based paint is superior. For nearly all other uses, both interior and exterior, the acrylics (latexes) are superior.

Q: What about lead based paint problems?
A: The Federal Government passed several lead laws in the early 1990's. The State of Wisconsin Department of Health and Family Services regulates the exterior painting of homes with lead based paint films. If your home tests positive for lead film we will follow the guidelines regarding the handling of lead based films. It is important to know that the project needs to be handled in such a way as not to create a lead hazard which is a problem for both the Contractor and Home Owner. If you have an older home with lead based paint films, you need to use a Contractor who can do your project right. Please call our office for more information.